Privacy Policy

Last updated: April 22, 2025

This Privacy Policy explains how J&S Lawn & Landscaping (“we,” “us,” or “our”) collects, uses, discloses, and protects your personally identifiable information (“PII”) and personal data when you visit our website, contact us, or use our services. We are committed to safeguarding your privacy and handling your data in accordance with applicable U.S. privacy laws and, where applicable, the European Union General Data Protection Regulation (“GDPR”). Please read this policy carefully to understand our practices regarding your information.

1. What Personal Information Do We Collect?

When you interact with us—whether by visiting our site, requesting a quote, scheduling service, or subscribing to updates—we may collect:

  • Contact details: name, email address, mailing address, and phone number

  • Account & payment data: billing address, payment method details (processed securely by third-party PCI-compliant services)

  • Technical data: IP address, browser type, device identifiers, and usage statistics

  • Service preferences: property address, landscape or lawn care needs, appointment dates, and notes you provide

  • Communications: survey responses, live-chat transcripts, emails, and voicemail messages

We may also aggregate and anonymize PII for internal analysis and research; once anonymized, data cannot be traced back to you.

2. When Do We Collect Information?

We collect information whenever you:

  • Submit an online form or contact request

  • Register for an account or client portal

  • Schedule, modify, or pay for landscaping services

  • Subscribe to newsletters or promotional emails

  • Respond to surveys or feedback requests

  • Interact via live chat or email

3. How Do We Use Your Information?

We use your data to:

  • Provide & personalize services: fulfill service requests, schedule crews, and tailor recommendations

  • Improve our website & offerings: optimize content, troubleshoot issues, and develop new features

  • Communicate with you: send confirmations, service reminders, invoices, and marketing updates (with your consent)

  • Process payments: facilitate secure transactions through PCI-compliant processors

  • Conduct promotions & surveys: administer contests or gather feedback to enhance our services

  • Ensure legal compliance & security: detect fraud, enforce our terms, and protect against unauthorized access

Under the GDPR, our lawful bases for processing are:

  1. Consent (Article 6(1)(a)) when you sign up for newsletters or opt in to marketing communications;

  2. Contract performance (Article 6(1)(b)) to deliver the services you request; and

  3. Legitimate interests (Article 6(1)(f)) to operate and improve our business, provided we do not override your privacy rights.

4. Accessing, Editing & Removing Your Information

You may review, correct, or request deletion of your PII by contacting us at:
J&S Lawn & Landscaping
123 Greenway Drive
Montgomery, AL 36104
Phone: (334) 555-0123
Email: info@jslawnlandscaping.com

You also have the right to restrict processing of your data (e.g., if you contest its accuracy or believe processing is unlawful). We will retain only the minimal data needed to honor your request or legal obligations.

5. Permanent Removal & Data Portability

If you wish to have your data permanently erased or need instructions on exporting your personal data for use elsewhere, please contact us at the details above. We will respond within a reasonable timeframe and comply unless retention is required by law.

6. Sensitive Information

Please do not send any Sensitive Personal Data—such as racial or ethnic origin, religious beliefs, health information, or criminal history—unless specifically requested for a service (e.g., accessibility accommodations).

7. Data Retention

We retain your PII only as long as necessary to:

  • Fulfill service agreements and maintain client records

  • Comply with legal, tax, or insurance requirements

  • Defend against or pursue legal claims

Once data is no longer needed, we securely delete or anonymize it.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login status

  • Analyze site usage and improve functionality

  • Manage marketing and remarketing campaigns

Most browsers allow you to disable cookies through settings, but some site features may not function correctly if cookies are turned off. We may also use web beacons to measure the effectiveness of our communications.

9. Third-Party Disclosure

We share your PII only with:

  • Service providers (e.g., payment processors, hosting partners, email platforms) under strict confidentiality agreements

  • Legal authorities when required by law or to protect our rights

We do not sell your personal data to third parties for marketing purposes. You may opt out of any data sharing not essential to service delivery by contacting us.

10. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices; please review their policies before providing any PII.

11. Children’s Privacy (COPPA)

We do not knowingly collect personal information from children under 13. If you believe we have inadvertently done so, please contact us to request deletion.

12. CAN-SPAM Compliance

If you subscribe to email communications, you will receive only the messages you’ve opted in for. Every email includes an unsubscribe link, or you may opt out by emailing info@jslawnlandscaping.com. We respect all unsubscribe requests promptly.

Questions or Concerns?
Contact us any time at (334) 555-0123 or info@jslawnlandscaping.com. We’re committed to protecting your privacy and will address any inquiries or issues as quickly as possible.

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